Subscription Terms

These general terms govern the subscription to the plans offered by RLCore (the "Service") by any business customer (the "Client"). The Service includes the design, development, hosting, maintenance and evolution of a website in exchange for a monthly subscription. Subscribing to a plan implies full acceptance of these terms.

Plans and their monthly prices are detailed on the Pricing page. Prices are in euros. VAT not applicable, article 293 B of the French Tax Code (CGI). No setup fee is charged at subscription. The price in effect on the day of subscription is guaranteed for the entire duration of the subscription: any change to the price list only applies to new contracts.

An alternative plan with an initial payment and reduced monthly instalments may be offered on request.

Subscription usually starts with a free mockup, delivered within 3 business days and without obligation. Once the mockup is approved and these terms accepted, RLCore develops and launches the website within an indicative period of 2 weeks. The Client agrees to provide the necessary materials (text, images, legal information, access credentials); any delay in providing them postpones the launch accordingly. The subscription starts when the website goes live.

The subscription is concluded for an initial commitment period of 12 months from the launch of the website. At the end of this period, it is tacitly renewed on a month-to-month basis. The Client may then cancel at any time subject to 30 days' notice, under the conditions of article 7.

For the entire duration of the subscription, the chosen plan includes: hosting, security certificates (SSL) and technical management of the domain name; technical maintenance and security updates; support with a response within 24 business hours; and on-demand content updates (text, images, photos, products, offers).

Included updates cover reasonable changes to the website's existing content and elements. New developments — new features, redesigns, sections beyond the scope of the chosen plan — are subject to a separate quote or an upgrade to a higher plan.

The subscription is billed monthly by direct debit. If a payment fails, the Client is notified and has 7 days to regularize. Failing this, RLCore reserves the right to suspend access to the website until full payment, without this suspension constituting a termination or waiving the amounts due. In accordance with article L441-10 of the French Commercial Code, any late payment automatically incurs late-payment penalties as well as a fixed recovery indemnity of €40.

After the commitment period, the Client may cancel at any time by email to contact@rlcore.fr, subject to 30 days' notice. In the event of cancellation before the end of the commitment period, the remaining monthly instalments up to that term become immediately due.

At the end of the contract, the website is taken offline. RLCore returns the domain name to the Client and provides an export of their content (text, images, product data) within 30 days. The source code, design and developments remain the property of RLCore, unless the buyout option provided for in article 8 is exercised.

RLCore may terminate the contract in the event of a serious breach by the Client (repeated payment defaults, unlawful content, fraudulent use), after formal notice remaining without effect for 15 days.

The Client may, at any time, become the full owner of their website by exercising the buyout option. The buyout price is equal to 24 monthly instalments of the chosen plan, minus the instalments already paid, with a minimum of 3 instalments. Example: for a €99/month plan bought out after 12 months of subscription, the buyout price is 12 × €99 = €1,188.

The buyout includes: delivery of the website's source code, a full export of the database, transfer of the domain name and access to related services, a handover session, and 30 days of migration assistance. Payment of the buyout price ends the subscription and, beyond the assistance period, any obligation of RLCore.

The Client remains at all times the owner of their domain name and of the content they provide (text, images, logo, data). They warrant that they hold the necessary rights to this content.

During the subscription, the source code, design and developments produced by RLCore remain the property of RLCore; the Client benefits from a right of use within the scope of the Service. In the event of a buyout (article 8), RLCore assigns to the Client the exploitation rights over the developments specific to their website. RLCore retains ownership of its generic tools, libraries and components, licensed to the Client on a non-exclusive basis, and remains free to reuse them for other projects.

RLCore is bound by an obligation of means. RLCore implements reasonable measures to ensure the availability of the website (proven infrastructure, regular backups) without being able to guarantee absolute availability. RLCore cannot be held liable for indirect damages (loss of business, loss of opportunity, damage to image), for content provided by the Client, or for interruptions attributable to hosting providers, third-party services or force majeure. In any event, RLCore's total liability is capped at the amount of the monthly instalments paid by the Client over the last 12 months.

The processing of personal data by RLCore is detailed in our Privacy Policy.

When the Client's website collects personal data (forms, orders, accounts), the Client is the data controller within the meaning of the GDPR; RLCore acts as a processor for hosting and maintenance.

These terms are governed by French law. In the event of a dispute, the parties will endeavour to find an amicable solution. Failing this, the courts of RLCore's registered office will have sole jurisdiction, subject to applicable mandatory rules.